No refunds, returns or cancellations

We do not hold stock. Every package is purchased to order from Colorado growers for your address, in the varieties, sizes and colours your package specifies. Once that material has been purchased for you it cannot be returned to the grower or resold, so all sales are final and we are unable to offer refunds, returns or cancellations once your order is placed.

Substitutions

Pumpkin availability depends on what the Colorado harvest gives us in any given week. If we cannot locate a particular pumpkin included in one of the packages, we may replace it with the closest possible alternative in terms of visuals, matching size, shape and colour as nearly as we can, at equal or greater value. The published count range for your package will still be met.

Counts are ranges

Pumpkin counts are published as ranges for the same reason. You will always receive at least the lower number in the range for your package.

Changes to a booking

Tell us as early as you can. Before we have purchased your material we can usually move your delivery date or change your package. Once the material has been purchased for your order, the package and the price are fixed.

What the price covers

The pumpkins, delivery to your address, and the design and installation of the display. Delivery outside Boulder County carries the surcharge shown in the delivery zones above.

Call-outs after installation

Re-staking after wind and re-staging after snow are additional services we offer rather than part of the original package. Message us and we will quote the visit before we come out.

Removal

We do not offer removal or collection. The display and the pumpkins are yours from the moment we finish the installation, and we will not return to collect them.

Things outside our control

Pumpkins are a fresh agricultural product installed outdoors at altitude. Wildlife, weather, UV and time will affect them. We build for Front Range conditions, but we cannot guarantee the condition of a display for any particular length of time.