No refunds, returns or cancellations
We do not hold stock. Every package is purchased to order from Colorado growers for your
address, in the varieties, sizes and colours your package specifies. Once that material has
been purchased for you it cannot be returned to the grower or resold, so all sales are
final and we are unable to offer refunds, returns or cancellations once your order is
placed.
Substitutions
Pumpkin availability depends on what the Colorado harvest gives us in any given week. If we
cannot locate a particular pumpkin included in one of the packages, we may replace it with
the closest possible alternative in terms of visuals, matching size, shape and colour as
nearly as we can, at equal or greater value. The published count range for your package will
still be met.
Counts are ranges
Pumpkin counts are published as ranges for the same reason. You will always receive at least
the lower number in the range for your package.
Changes to a booking
Tell us as early as you can. Before we have purchased your material we can usually move your
delivery date or change your package. Once the material has been purchased for your order, the
package and the price are fixed.
What the price covers
The pumpkins, delivery to your address, and the design and installation of the display.
Delivery outside Boulder County carries the surcharge shown in the delivery zones above.
Call-outs after installation
Re-staking after wind and re-staging after snow are additional services we offer rather than
part of the original package. Message us and we will quote the visit before we come out.
Removal
We do not offer removal or collection. The display and the pumpkins are yours from the
moment we finish the installation, and we will not return to collect them.
Things outside our control
Pumpkins are a fresh agricultural product installed outdoors at altitude. Wildlife, weather,
UV and time will affect them. We build for Front Range conditions, but we cannot guarantee the
condition of a display for any particular length of time.